Protecting Your Data and Privacy

Introduction: This Privacy Policy outlines how SustLabs, Ohm Assistant, and App-in-app (referred to as "We" / "Us" / "Our"/”Company”) collect, use, store, and protect your personal information. By accessing and using our website ("Website"), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our Website.

  1. Collection of User Information:

To provide you with our services, we may require certain information during the registration process, such as your name, email address, gender, age, PIN code, occupation, interests, and more. The information you provide enables us to improve our services, customize your user experience, and develop new features. We may collect non-sensitive information that is freely available in the public domain or furnished under applicable laws.

  1. Use of Cookies:

We may use "cookies" or similar electronic tools to enhance the responsiveness and user experience of our Website. Cookies assign a unique, random number (User ID) to each visitor to understand their interests and improve our services. Unless you voluntarily identify yourself through registration, cookies do not reveal your identity. Our web servers may automatically collect limited information about your computer's connection, including your IP address, to deliver web pages, tailor our site, measure traffic, and provide geographic location data to advertisers.

  1. Links to Third-Party Sites:

Our Privacy Policy only applies to our Website and does not govern third-party sites linked from our platform. We are not responsible for the privacy practices or content of external websites, and your use of such sites is at your own discretion.

  1. Sharing of Personal Information:

We do not share sensitive personal information with third parties without your prior consent, except in limited circumstances such as legal requirements or to process personal information on our behalf. We may share non-sensitive information with our group companies, officers, and employees for processing, based on our instructions and in compliance with this Privacy Policy.

  1. Information Security:

We take appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our data collection, storage, and processing practices comply with industry standards, including encryption and physical security measures. While we strive to maintain the security of our database, no system is entirely impenetrable, and we cannot guarantee the absolute security of your information transmitted over the Internet.

  1. Data Retention and De-identification:

We store user information for the necessary duration and regularly purge stale or redundant data. To ensure privacy, we de-identify user data during analysis and processing, maintaining a separation between personally identifiable information and anonymous data.

  1. Privacy by Design and Default:

We prioritize privacy by adopting industry best practices and establishing features such as "Right to Forget." Users are unsubscribed by default from all features and services, with the option to opt in based on their preferences. We aim to provide informed users who understand their right to privacy.

  1. Testing and Vulnerability Assessment:

We have established workflows, responsibility matrices, and documented processes to identify and address vulnerabilities in our infrastructure. Our incident response plan is proactive, ensuring preparedness and timely actions to address system failures or breaches.

  1. Grievance Redressal:

If you have any complaints, concerns, or questions regarding content, comments, or a breach of this Privacy Policy, please contact our designated Grievance Officer in writing or through email to Kaushik Bose ("Grievance Officer").

Conclusion: At SustLabs, we are committed

Mr. Kaushik Bose (Grievance Officer)

Conscious Lifestyle

Ohm Assistant has already shown latent demand for this across India, habit-driven engagement and behaviour adjustment, and established savings.

Mission Innovation

A solution that featured
amongst top 100 companies by the EU. And is also adopted by Schneider Electric and others.

Trusted by leading companies AstraZeneca and Aditya Birla.

SustLabs is leading the way in energy efficiency and smart home solutions.

  • 17.5%
    energy savings

  • 1000+
    happy users

  • 3000+
    homes globally